Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
Vicarious Learning Under Implicit Contracts
TL;DR: This article used an experiment to investigate whether the inferences observer-employees make about how managers evaluate and reward employee behavior depend on whether the valence of the observed outcome is positive or negative.
Journal ArticleDOI
The Use of Financial and Nonfinancial Measures within Innovation Management Control : Experience and Research
TL;DR: In this article, a conceptual performance measurement and management framework for innovation processes suitable for Czech business environment called the innovation scorecard is proposed in the discussion section, which is based specifically on project management, the input-process-output-outcomes model (Brown, 1996), the Stage Gate approach (Cooper, 1998), and the Balanced Scorecard (Kaplan & Norton, 1996).
Journal ArticleDOI
Link and effect model for performance improvement of railway infrastructure
TL;DR: In this article, the authors show that railway traffic has increased over the last decade and it is believed to increase further with transportation shifting from road to rail, due to rising energy costs and the demand to reduce emissio...
Performance Measurement in Global Product Development
TL;DR: In this paper, a survey and interviews highlight a need for further development in current performance measurement frameworks used in product development to facilitate the key factors and metrics in global product development, as well as support a learning culture within organizations.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more