Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Book ChapterDOI
Quality Assurance Issues for Big Data Applications in Supply Chain Management
TL;DR: This chapter focuses on big-data-based software testing and quality-assurance-related issues in the context of Hadoop, an open source framework.
Journal ArticleDOI
Report cards: relevance for nursing and patient care safety.
TL;DR: The emergence of health care report cards in the North American environment is outlined, and potential opportunities for linking nursing practice outcomes to patient care quality and patient safety through a report card process are outlined.
Journal ArticleDOI
Improving performance in a Swedish police traffic unit: Results of an intervention
TL;DR: In this article, a feedback system called Productivity Measurement and Enhancement System (ProMES) was used with three groups of Swedish Traffic Police to improve performance for a Swedish traffic police unit.
Dissertation
Innovation and Entrepreneurship Networks as Global Competitiveness Drivers
TL;DR: In this article, the impact of innovation and entrepreneurship related factors on national and regional economies is analyzed, thus allowing for the emergence of new reflections capable of leading to increased socio-economic prosperity.
Related Papers (5)
Using the balanced scorecard as a strategic management system
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