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Book ChapterDOI

Putting the balanced scorecard to work

Robert S. Kaplan, +1 more
- 01 Sep 1993 - 
- Vol. 71, Iss: 5, pp 134-142
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.
Abstract: 
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.  When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.

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Citations
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An integrated framework for the implementation and continuous improvement of spatial data infrastructures

Ara Toomanian, +1 more
TL;DR: In this article, the authors present a framework for the implementation and continuous improvement of spatial data infrastructures (SDIs) based on business management techniques such as Six Sigma, ABC, BSC, and TQM.
Journal ArticleDOI

Performance measurement of organisations: a review of balanced scorecard technique

P.L. Umayal Karpagam, +1 more
- 01 Apr 2013 - 
TL;DR: A review has been done to determine the significant research work done using BSC in business and not-for profit sectors and a generic BSC and strategy map is proposed for organisations.
Journal ArticleDOI

Performance Measurement In Large Slovenian Companies: An Assessment Of Progress

Mojca Marc, +4 more
TL;DR: In this article, the authors investigate the characteristics of performance measurement and management in large Slovenian companies, focusing also on the progress made in the 5-year period, based on two surveys conducted in the spring 2003 and summer of 2008, and investigate what do companies understand by successful performance, what are the most and the least important performance measures for companies, and what performance measurement systems do companies use.
Journal Article

Performance evaluation methods in the hotel industry

Catarina Rosa Nunes, +1 more
- 06 Feb 2014 - 
TL;DR: In this article, the authors conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal and concluded that there is a link between hotel characteristics and performance evaluation methods used.
Journal Article

Towards the Effective e-Government: Implementation of Balanced Scorecard in Public Sector

Željko Dobrović, +2 more
- 01 Jan 2008 - 
TL;DR: The Balanced Scorecard (BSC) methodology has become a synonym for management by performance measurement, referred to as the balanced scorecard methodology as mentioned in this paper, which has been used to develop strategic maps of goals and corresponding measures.