Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
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Journal ArticleDOI
Dealing with the knowledge economy: Intellectual capital versus balanced scorecard
TL;DR: In this article, the authors compare balanced scorecard and intellectual capital and find important differences between their theoretical underpinnings, which suggest that the breath of indicators will work differently in organisations.
Journal ArticleDOI
Entrepreneurs Use a Balanced Scorecard to Translate Strategy into Performance Measures
Andra Gumbus,Robert N. Lussier +1 more
TL;DR: In this article, three small to medium-sized enterprise (SME) case studies are presented, with a copy of their BSC, to illustrate how Hyde Park Electronics, Futura Industries, and Southern Gardens Citrus use a BSC to set strategy and align operations to achieve breakthrough results.
Journal ArticleDOI
Information Policy: Shaping the Value of Agency Relationships
TL;DR: In this paper, the authors argue that more monitoring is nof always better, and explore, through a six-sector framework, how more extensive use of information benefits or damages value creation and affects its distribution.
Journal ArticleDOI
Balanced Scorecards in Managing Higher Education Institutions: An Indian Perspective
TL;DR: In this paper, the authors look at the balanced scorecard (BSC) concept and discuss in what way it should be applied to higher education programs/institutions in the Indian context.
Journal ArticleDOI
Performance measurement in the food supply chain: a balanced scorecard approach
TL;DR: In this article, a balanced scorecard (BSC) model is proposed for performance measurement in the food supply chain. But the authors focus on the food industry and do not consider the other aspects of the BSC model.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more