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Book ChapterDOI

Putting the balanced scorecard to work

Robert S. Kaplan, +1 more
- 01 Sep 1993 - 
- Vol. 71, Iss: 5, pp 134-142
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.
Abstract: 
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.  When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.

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Journal ArticleDOI

Strategic goal accomplishment in export ventures: the role of capabilities, knowledge, and environment

Stavroula Spyropoulou, +3 more
- 01 Jan 2018 - 
TL;DR: In this paper, the authors examine the effect of strategic goals on the ability of companies to realize their strategic objectives in foreign markets and find that businesses with stronger architectural capabilities, those with higher levels of internationalization, and those operating in less dynamic market environments are better able to achieve their intended strategic objectives and thereby enjoy superior performance.
Journal ArticleDOI

Integrating employee, customer and shareholder value through an enterprise performance model: an opportunity for financial services

Adrian Payne, +2 more
- 01 Nov 2000 - 
TL;DR: In this article, the authors examine the concepts of employee value, customer value and shareholder value and the linkages between them and discuss the extent to which linkage models or enterprise performance models have been adopted by organisations.
Journal ArticleDOI

Using the balanced scorecard to achieve sustained it-business alignment: a case study

Qing Hu, +1 more
- 01 Jan 2006 - 
TL;DR: The Reich and Benbasat alignment model is expanded by adding relationship management as an antecedent of alignment and balanced scorecard as a tool for achieving, managing, and sustaining such alignment.
Book ChapterDOI

Evaluation in a Socio-technical Context

Frank Land
TL;DR: The socio-technical approach to managing business and organizational change has been around for about half of the 20th century and the philosophy that underlies much of the thinking of IFIP’s Working Group 8.2 rests firmly on socio- technical foundations.
Journal ArticleDOI

Examining a Positive Psychological Role for Performance Measures

David Marginson, +4 more
- 15 Aug 2011 - 
TL;DR: In this paper, the authors extend this literature by examining the extent to which financial vis-a-vis non-financial measures may be associated with decreasing role ambiguity and increasing psychological empowerment with performance as the ultimate outcome variable.