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Book ChapterDOI

Putting the balanced scorecard to work

Robert S. Kaplan, +1 more
- 01 Sep 1993 - 
- Vol. 71, Iss: 5, pp 134-142
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.
Abstract: 
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.  When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.

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Journal ArticleDOI

The Business Model Evaluation Tool for Smart Cities: Application to SmartSantander Use Cases

Raimundo Díaz-Díaz, +2 more
- 23 Feb 2017 - 
TL;DR: The evaluation method has been assessed by 11 experts and it has been validated applying it to the case studies of Santander’s waste management and street lighting systems, which take advantage of innovative technologies commonly used in smart cities.
Journal ArticleDOI

The implementation of the Bologna Process

Juha Kettunen, +1 more
- 21 Sep 2006 - 
TL;DR: In this paper, the authors identify the responsibilities of the bodies and institutions involved in the implementation of the Bologna Process, including the levels of Europe, nations, higher education institutions, departments, degree programs, teachers and students.
Journal ArticleDOI

Aligning university–industry interactions: The role of boundary spanning in intellectual capital transfer

Vinh Sum Chau, +2 more
- 01 Oct 2017 - 
TL;DR: In this article, the authors address the gap in theory and practice and advances how universities should provide consistency in both the internal and external interfaces, by the offer of a framework and key stakeholder insights.
Journal ArticleDOI

Performance evaluation of outsourcing decision using a BSC and Fuzzy AHP approach: A case of the Indian coal mining organization

Mousumi Modak, +2 more
- 01 Jun 2017 - 
TL;DR: In this paper, the authors developed an effective performance evaluation framework based on Balanced Scorecard (BSC) and Fuzzy Analytic Hierarchy Process (FAHP) to analyze the suitability of organization's strategic decision of outsourcing in alignment with the organizational performance for the Indian coal mining organization.
Journal ArticleDOI

An exploratory study of the sales‐production relationship and customer satisfaction

Diane H. Parente, +2 more
- 01 Sep 2002 - 
TL;DR: In this paper, the authors used survey methodology to examine the link between customer satisfaction and the interface variables (connectedness, conflict, coordination) from both a sales and a production perspective, and found that there is a significant impact on customer satisfaction as a result of the cross-functional situation when moderated by product type.