Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case
TL;DR: In this paper, the authors presented customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view, and measured their effect on the level of customer satisfaction and loyalty from the customers' perspective as examples of non financial performance measures.
Book ChapterDOI
Balanced Scorecard: Ein ganzheitliches Konzept der Wertorientierten Unternehmensführung?
TL;DR: In this paper, the inhaltliche Schwerpunkte der strategischen Unternehmensfuhrung haben sich seit ihren Anfangen stetig weiterentwickelt und verandert.
Posted Content
How are Strategy Maps Linked to Strategic and Organizational Change? A Review of the Empirical Literature on the Balanced Scorecard
TL;DR: The authors conducted a systematic literature review of 332 empirical studies between 1992 and 2013 and found that only 15 studies have dealt with the topic of Strategy Maps, and only one of them used Strategy Maps to implement Balanced Scorecard (BSC).
Journal ArticleDOI
Trends and emerging values in human resource management ‐ The UK scene
TL;DR: The UK human resource management (HRM) is shaped by its cost-driven and competitivenessenhancing nature as discussed by the authors, and the influence of EU membership has become a greater source of initiatives aimed at employee welfare and involvement.
Dissertation
The SMPI model: a stepwise process model to facilitate software measurement process improvement along the measurement paradigms.
TL;DR: The dedicated task of this research project is to address the lack of maturity in implementing and sustaining software measurement processes in software engineering industry through a stepwise process improvement model along the measurement paradigms.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more