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Book ChapterDOI

Putting the balanced scorecard to work

Robert S. Kaplan, +1 more
- 01 Sep 1993 - 
- Vol. 71, Iss: 5, pp 134-142
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.
Abstract: 
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.  When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.

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Journal ArticleDOI

Performance Measurement in Construction

Hesham A. Bassioni, +2 more
- 15 Mar 2004 - 
TL;DR: In this paper, the authors reviewed the main performance measurement frameworks and their application by U.K. construction firms and identified gaps in knowledge and practice that suggest future research, including the Balanced Scorecard and the European Foundation for Quality Management Excellence Model.
Journal ArticleDOI

The capabilities and performance advantages of market‐driven firms

Douglas W. Vorhies, +2 more
- 01 Dec 1999 - 
TL;DR: In this article, the authors present evidence that market-driven business units developed higher levels of six vital marketing capabilities (in the areas of market research, pricing, product development, channels, promotion, and market management) than their less market driven rivals and significantly outperformed these rival business units on four measures of organizational performance.
Journal ArticleDOI

A dynamic performance measurement system: evidence from small Finnish technology companies

Erkki K. Laitinen
- 01 Mar 2002 - 
TL;DR: In this article, the authors present a new dynamic integrated performance measurement system (IPMS) based on a managerial view, and present preliminary empirical evidence on the importance of performance measures in small Finnish technology companies using IMPS as the framework for the survey.
Journal ArticleDOI

Business performance measurement – past, present and future

Bernard Marr, +1 more
- 01 Oct 2003 - 
TL;DR: Business performance measurement (BPM) is a fast evolving and diverse research field which features highly on the agenda of academics and practitioners from functions including general management, accounting, operations research, marketing, and human resources.
Journal ArticleDOI

Health systems integration: state of the evidence

Gail D. Armitage, +3 more
- 17 Jun 2009 - 
TL;DR: Healthcare is likely too complex for a one-size-fits-all integration solution, and decision makers and planners should include evaluation for accountability purposes and to ensure a better understanding of the effectiveness and impact of health systems integration.