Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
More filters
Journal ArticleDOI
Contracting Theory and Accounting
TL;DR: In this article, the authors review the role of performance measures in compensation contracts, and compare how information is aggregated for compensation purposes versus valuation purposes, and discuss the formulation of models of incentive problems caused by moral hazard and adverse selection problems.
Journal ArticleDOI
20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research
TL;DR: A review of the state of research on the balanced scorecard, highlighting gaps in that research and outlining some ideas for further research can be found in this paper, where the contributions of research to the field and the lessons learned from these studies are discussed.
Journal ArticleDOI
Organizational learning culture—the missing link between business process change and organizational performance
TL;DR: In this article, the authors present and test a model of organizational performance improvement based on the impact of organizational learning culture (OLC), which is defined as a set of norms and values about the functioning of an organization.
Journal ArticleDOI
Balancing Performance Measures
TL;DR: An agency theory model in which the agent's actions are multi-dimensional is used to analyze the optimal weights to apply to performance measures in a compensation contract to show how the optimal contract trades off the congruity of the overall performance measure with the desire to minimize the risk imposed upon the agent.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more