Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
Strategic customer analysis based on balanced scorecard
TL;DR: In this article, the authors considered theoretical aspects of the applied strategic customer analysis based on the customer element of the balanced scorecard to be applied in the research process of the strategic organization distribution activity aspects and its sales management.
Journal ArticleDOI
Environment Practices Mediating the Environmental Compliance and firm Performance: An Institutional Theory Perspective from Emerging Economies
Amit Gupta,Narain Gupta +1 more
TL;DR: In this article, the authors investigated how do environmental compliance and environmental practices influence the overall firm performance in terms of financial, customer, internal business process, and learning and growth performance.
Leadership vs Management: A Business Excellence / Performance Management View
TL;DR: There are many diverse definitions of leadership and some theorists believe that leadership is no different from the social influence processes occurring among all members of a group and others believe thatleadership is everything someone is doing in order to lead effective.
Journal ArticleDOI
Measuring the Performance of Innovation and Entrepreneurship Networks
TL;DR: In this paper, a performance measurement adjusted to the conceptual model "multiple helix ecosystem for sustainable competitiveness" (Peris-Ortiz et al., 2016), supported in innovation and entrepreneurship networks, in order to contribute to the improvement of sustainable competitiveness of territories is proposed.
Book ChapterDOI
Activity-Based Cost Management and Manufacturing, Operational and Financial Performance: A Structural Equation Modeling Approach
Adam S. Maiga,Fred A. Jacobs +1 more
TL;DR: In this paper, the authors investigate the impact of ABC implementation factors (management support, clarity and consensus of ABC objectives, non-accounting ownership, and training) on quality, cost, and cycle time improvements.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more