Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
The Balanced Scorecard: Judgmental Effects of Information Organization and Diversity
TL;DR: This paper examined the judgmental effects of the balanced scorecard, which contains a large number of financial and non-financial performance measures divided into four categories, based on judgment and decision making theory.
Using Metrics to Manage Contractor Performance
TL;DR: In this paper, the authors present the use of the Government Performance and Results Act (GPRA) as a viable framework by which contracts should be structured, as well as managed.
Journal ArticleDOI
Proposing a basic methodology for developing balanced scorecard by system dynamics approach
TL;DR: The purpose of this paper is to develop an integrated framework for developing BSC with system dynamics approach (a dynamic BSC (DBSC)) which has lower limitation in compare with traditional BSC.
Journal ArticleDOI
Strategic alignment and performance: Brazilian companies in the medical diagnostics sector
TL;DR: The results indicate that the ADP enables organizations to understand the steps required to improve their level of alignment and to identify and locate gaps and conflicts.
Dissertation
Analysis of Linkages among Performance Management System, Employee and Organizational Performance of the Cellular Phone Companies in Pakistan
TL;DR: In this paper, the impact of a comprehensive performance management system on organizational performance was investigated, while analyzing the mediating effect of employee performance and moderation of organizational justice in five cellular phone companies (CPC) of Pakistan.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more