Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
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Journal ArticleDOI
Corporate real estate management features
TL;DR: In this paper, some features specifically designed, or adapted from other disciplines, to be used in operational corporate real estate management (CREM) as a part of a research project being developed at the University of Reading.
Proceedings ArticleDOI
An improved model for quantifying an organisational quality culture
S.J. Viljoen,C.C. van Waveren +1 more
TL;DR: In this paper, the authors explored the concept of culture, organisational culture and quality culture and incorporated them into a modified model to support the never-ending goal of continual improvement.
The knowledge advantage (k-adv) concept
Derek H.T. Walker,A Wilson +1 more
TL;DR: In this article, the authors explored innovation diffusion and knowledge management literature providing a model of how organisations can enhance competitive advantage through a knowledge advantage (K-Adv) and explained in sufficient detail to indicate how an organisation may use it to benchmark its K-Adv maturity level.
DissertationDOI
Army in the 21st Century and Restructuring the Army: A Retrospective Appraisal of Australian Military Change Management in the 1990s
TL;DR: The A21/RTA Key Events and RTA Trial Phases: Towards Contemporary Contestability How to Restructure Well book describes the development of A21’s structure and the role of the RTA in this strategy.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more