Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
Measuring the Impact of Knowledge Management
TL;DR: Methods such as return on investment, balanced scorecard approach, qualitative case studies, and success case method are presented to aid practitioners to identify and develop the evaluation frameworks for knowledge management implementations to organizational performance.
Journal ArticleDOI
Empirical study of measuring supply chain performance
TL;DR: In this article, the authors present a measurement framework for supply chain performance measurement for manufacturing industry, define which data should be measured and verify the measurement framework in the case company's SC.
Journal ArticleDOI
Task difficulty, task variability and satisfaction with management support systems
TL;DR: In this paper, the authors present the results of an empirical analysis to show the relation between task structure and satisfaction with a management support system (MSS) and find that task difficulty negatively affects satisfaction with MSS, whereas the influence of task variability is insignificant.
Posted Content
Linking Risk Management to Strategic Controls: A Case Study of Tesco Plc
TL;DR: In this article, a case study of one of the UK's largest retailers, Tesco plc, is used to show how ERM can be introduced as part of an existing strategic control system, and the case demonstrates that despite some differences in lines of communications, the strategic controls and risk controls can be used to achieve a common objective.
Journal ArticleDOI
Accounting, Accountability, and Ethics in Public Sector Organizations Toward a Duality Between Instrumental Accountability and Relational Response-Ability
Ed Vosselman,Ed Vosselman +1 more
TL;DR: In this article, the authors argue for a duality between instrumental accountability and relational response-ability in the public sector, and they show how such duality is related to a conceptualization of the public organization as a moral community rather than a market bureaucracy.
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Using the balanced scorecard as a strategic management system
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