Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
Building a conceptual framework for measuring business performance in construction: an empirical evaluation
TL;DR: In this article, a conceptual framework for measuring the business performance of construction organizations is proposed, based on the principles of Balanced Scorecard and Business Excellence Models, and empirically evaluated and revised the framework through a series of expert interviews and case studies.
Journal ArticleDOI
Performance measurement in supply chain entities: balanced scorecard perspective
TL;DR: In this article, a survey designed from the four perspectives of the balanced scorecard (BSC) framework is conducted on senior executives involved in the supply chain functions of client firms, and those executives from the logistics service provider industry.
Journal ArticleDOI
Productivity Analysis in the Service Sector with Data Envelopment Analysis
TL;DR: The DEA theory needed by the end-users, key model design issues, correct interpretation of DEA results, and advanced concepts of current research focused on further development of DEA are discussed in this article.
Journal ArticleDOI
Structure, speed and salience: performance measurement in the supply chain
TL;DR: This paper highlights two key issues that the supply chain raises in measuring performance in an intra‐organisation scenario before identifying no fewer than nine preconditions necessary for effective and dynamic performance measurement within supply chains.
Journal ArticleDOI
Examining ''The Quantified Customer''
TL;DR: In this paper, the authors trace the introduction of quantitative knowledge in an organizational setting, a UK sudsidiary of Unilever, and examine the order of "The Quantified Customer", its effects on organizational action, and its disciplinary implications.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more