Book ChapterDOI
Putting the balanced scorecard to work
Robert S. Kaplan,David P. Norton +1 more
TLDR
The balanced scorecard as discussed by the authors shows four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other.Abstract:
In this article Robert S. Kaplan and David P. Norton report on the Balance Scorecard. Before the Balanced Scorecard companies have used various measurement systems that have made incremental improvements and concentrated mostly on the company's financials. The Balanced Scorecard shows you four different perspectives in which to choose measures that can redefine a company's processes measurement system so short term and long term objectives are in balance with each other. When using the Balanced Scorecard a company is no longer needs to worry about small incremental improvements, but a new processes measurement system that will allow a company to get where it wants to go.read more
Citations
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Journal ArticleDOI
Is total quality worth the effort? How do we know?
TL;DR: In this article, the payoff of total quality in institutions of higher education may require the development of improved output and outcome indicators, and the authors propose a set of indicators to demonstrate the payoff.
Journal ArticleDOI
Assessing the Impact of Erp Implementation in the small Enterprises
TL;DR: In this article, a balance scorecard method was used to assess the impact of an ERP system implementation on the performance of a small service enterprise, and the results showed that the assessment of such an implementation depends on a firm's intention to use the system to achieve strategic goals.
Journal ArticleDOI
Reviews of Market Drivers of New Product Performance: Effects and Relationships:
TL;DR: The authors adopts a meta-analytic approach to review the performance effects of the market predictors of new product performance and their structural relationships, based on empirical findings from the market.
Journal ArticleDOI
Knowledge pays: evidence from a law firm
TL;DR: The most important predictors for financial performance (fee income) are the value perception of KM, quality of counsel and legal opinions, ease of use of know-how systems,quality of service from the KM team, usage of news and current affairs, personal know- how exchange with peers, lawyer commitment and KM staffing.
Book ChapterDOI
Measurement and Decision Making
Mike Berry,Aybüke Aurum +1 more
TL;DR: A multi-view model of measurement is presented as a way to cope with the complexity of measuring concepts such as value and a behavioral decision making model is presented that identifies the points at which measurement products impact the decision making behavior of a manager or software engineer.
Related Papers (5)
Using the balanced scorecard as a strategic management system
Robert S. Kaplan,David P. Norton +1 more