Journal ArticleDOI
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Ilyoo Barry Hong,Hwi-Hyung Cho +1 more
TLDR
It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.About:
This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.read more
Citations
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A comparison of Thai and Japanese consumers' attitudes and behaviors toward online shopping
Praewa Sathitanant,冠 中野 +1 more
TL;DR: In this paper, a qualitative analysis and a quantitative analysis was conducted to identify and analyze factors which affect consumers' attitudes and behaviors in online shopping between Thai and Japanese in order to understand difference factors between E-commerce market in Thailand and Japan.
Journal ArticleDOI
Peran Escrow Services sebagai Variabel Pemoderasi di Marketplace
TL;DR: In this article, the authors investigate the role of escrow services to moderate the relationship between trust in intermediaries and repurchase intentions, and between the trust in the community of sellers and the repurchase intention.
Proceedings ArticleDOI
Trust Transference from Brick to Click Retailers: A Conceptual Model for Impersonal Trust
Talal M.I. Alsaif,Ahmad Ghoneim +1 more
TL;DR: The aim of this paper is to articulate the importance of impersonal trust and shed light on its expected role during the transference process and present a conceptual model for impersonalTrust to identify its transferable drivers and its relationship with customers' purchasing intentions.
When Customer base is not loyalty! : Differences in the Consumers' Appraisal of Performance of Mobile Telecommunications Service Providers in Port Harcourt
TL;DR: In this paper, the authors examined the differences in the consumers' appraisal of the quality of service and offerings of the service providers and found that having large customer base does not translate to customer loyalty.
Dissertation
Factors Affecting Buyers' Trust in Electronic Commerce in Palestine
Abstract: Electronic commerce is relatively a new concept in developing countries like Palestine. This paper aims to determine the potential factors affecting buyers' trust in e-commerce through conducting a quantitative approach research. Five potential factors were considered including website design attitudes, reliability fulfillment, security and privacy attitudes, customer satisfaction fulfillment and perception of governmental factors. The study population was the Palestinian employees in public and private sector. Data was collected through paper and electronic forms of the research questionnaire, 358 questionnaire were valid for analysis. The findings revealed that security/privacy attitudes, customer satisfaction fulfillment, and perception of governmental factors had significant influence on trusting e-commerce. A main regression model was built as well as three regression models for trust' sub factors integrity, benevolence and ability. These findings are useful for practitioners who plan to enter the ecommerce environment, and researchers interested in trust in e-commerce as well. Some recommendations were suggested to the official authorities, as well as to the owners of electronic shops or those who maintain them, thus increasing the level of trust among buyers in Palestine.
References
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Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Book
Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research
Martin Fishbein,Icek Ajzen +1 more
Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Book
Understanding Attitudes and Predicting Social Behavior
Icek Ajzen,Martin Fishbein +1 more
TL;DR: In this paper, the author explains "theory and reasoned action" model and then applies the model to various cases in attitude courses, such as self-defense and self-care.
Journal ArticleDOI
The Commitment-Trust Theory of Relationship Marketing
Robert Morgan,Shelby D. Hunt +1 more
TL;DR: Relationship marketing, established, developing, and maintaining successful relational exchanges, constitutes a major shift in marketing theory and practice as mentioned in this paper, after conceptualizing relationship relationships as a set of relationships.
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
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