Journal ArticleDOI
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Ilyoo Barry Hong,Hwi-Hyung Cho +1 more
TLDR
It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.About:
This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.read more
Citations
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Journal ArticleDOI
To be or not to be in social media: How brand loyalty is affected by social media?
TL;DR: It is found that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty.
Journal ArticleDOI
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
TL;DR: In this article, the authors focus on holidaymakers' perspectives using Internet bookings for their holidays and reveal the associations between Internet perceived risks and the relatively equal influence of product and e-channel risks in consumers' trust.
Journal ArticleDOI
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
TL;DR: This study proposes a research model to combine justice, technology and trust, in order to investigate complaint intentions and indicates that distributive and interactional justice contribute significantly to customer satisfaction and, in turn, to complaint intentions, but procedural justice does not.
Journal ArticleDOI
Modelling and testing consumer trust dimensions in e-commerce
TL;DR: A path model is empirically test such that Internet vendors would have adequate solutions to increase trust and suggests that consumers with high overall trust demonstrate a higher intention to purchase online.
Journal ArticleDOI
Why smartphone advertising attracts customers: A model of Web advertising, flow, and personalization
Yoo Jung Kim,Jinyoung Han +1 more
TL;DR: A comprehensive advertising model that combines a Web advertising model, personalization and flow theory in understanding the antecedents of purchase intention and influence processes in the context of smartphone advertisements is suggested.
References
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Journal ArticleDOI
Innovativeness and involvement as determinants of website loyalty: II. Determinants of consumer loyalty in B2C e-commerce
TL;DR: In this article, a consumer website loyalty model was proposed to describe how consumer transferred their existing brand loyalty in the traditional retail market to the same brand's website in the B2C e-commerce market and how their perceived risk at the brand's Website mediates this loyalty transformation.
Proceedings of the 5th international conference on Electronic commerce
Norman Sadeh,Mary Jo Dively,Robert J. Kauffman,Yannis Labrou,Onn Shehory,Rahul Telang,Lorrie Faith Cranor +6 more
TL;DR: The MISRC has 30 years of tradition in hosting business and industry leaders for large conferences, more intimate research symposium and industry and interdisciplinary academic exchange related to IS and technology research, and this year's conference tries to follow in their footsteps.
Journal ArticleDOI
Innovativeness and Involvement as Determinants of Website Loyalty: III. Theoretical and managerial contributions
TL;DR: Wang et al. as discussed by the authors used the style/involvement model to measure consumer innovativeness and product involvement as determinants of website loyalty. But they did not investigate the relationship between style and product innovation.
Proceedings ArticleDOI
Electronic intermediaries: trust building and market differentiation
Theodore H.K. Clark,Ho Geun Lee +1 more
TL;DR: Empirical evidence is provided that trust building processes by electronic intermediaries can lend to concentration of electronic transactions on high quality products, thus differentiating electronic and traditional markets.
Journal ArticleDOI
Developing a framework to analyse the roles and relationships of online intermediaries
David Barnes,Matthew Hinton +1 more
TL;DR: A two-dimensional framework based on the roles of cybermediaries and their relationships between supplier and buyer in the supply chain is developed from a synthesis of the extant literature to address both the theory and practise of online intermediaries.
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