Journal ArticleDOI
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Ilyoo Barry Hong,Hwi-Hyung Cho +1 more
TLDR
It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.About:
This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.read more
Citations
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Journal ArticleDOI
To be or not to be in social media: How brand loyalty is affected by social media?
TL;DR: It is found that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty.
Journal ArticleDOI
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
TL;DR: In this article, the authors focus on holidaymakers' perspectives using Internet bookings for their holidays and reveal the associations between Internet perceived risks and the relatively equal influence of product and e-channel risks in consumers' trust.
Journal ArticleDOI
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
TL;DR: This study proposes a research model to combine justice, technology and trust, in order to investigate complaint intentions and indicates that distributive and interactional justice contribute significantly to customer satisfaction and, in turn, to complaint intentions, but procedural justice does not.
Journal ArticleDOI
Modelling and testing consumer trust dimensions in e-commerce
TL;DR: A path model is empirically test such that Internet vendors would have adequate solutions to increase trust and suggests that consumers with high overall trust demonstrate a higher intention to purchase online.
Journal ArticleDOI
Why smartphone advertising attracts customers: A model of Web advertising, flow, and personalization
Yoo Jung Kim,Jinyoung Han +1 more
TL;DR: A comprehensive advertising model that combines a Web advertising model, personalization and flow theory in understanding the antecedents of purchase intention and influence processes in the context of smartphone advertisements is suggested.
References
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Journal ArticleDOI
Trust Transfer on the World Wide Web
TL;DR: A cognitive model of the trust transfer process is developed, arguing that trust is transfer across hypertext links based on the perceived interaction and similarity of the linked organizations, and that institution-based trust is transferred from the traditional shopping channel to a Web-based organization based on evidence that the Web- based organization has a physical store.
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Interpreting Dimensions of Consumer Trust in E-Commerce
Sandy C. Chen,Gurpreet Dhillon +1 more
TL;DR: dimension of trust in an Internet vendor are competence, integrity and benevolence, which can be used by practitioners to identify particular trust characteristics for realizing the potential of business to consumer E-commerce venture.
Journal ArticleDOI
Trust in Business to Business Relationships: An Evaluation of its Status
TL;DR: The concept of trust has been used in a growing number of empirical and theoretical marketing studies of business to business relationships as mentioned in this paper, however, there is a lack of clarity in their conceptualization of trust and it is proposed that there are a number of features of trust which account should be taken of when conducting such studies.
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The role of trust in e-commerce relational exchange: A unified model
TL;DR: A model that went beyond intention and included key relational concepts (satisfaction, value, loyalty, etc.) was developed and trust and its components are a major part of this model, which was based on strong theoretical foundations.
Journal ArticleDOI
Predicting online purchase intentions for clothing products
Eun Young Kim,Youn-Kyung Kim +1 more
TL;DR: In this paper, a mailing survey was conducted with 303 adults who had a computer at home and had access to the Internet in the USA, and the perceived attributes of online shopping consisted of four factors: transaction/cost; incentive programs; site design; and interactivity.
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