Journal ArticleDOI
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Ilyoo Barry Hong,Hwi-Hyung Cho +1 more
TLDR
It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.About:
This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.read more
Citations
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Journal ArticleDOI
The effect of social media marketing on brand trust and brand loyalty for hotels
TL;DR: The results show the positive effects of a clear website, website security, online interactivity and collaboration with other useful websites on brand trust and the effect of brand trust on brand loyalty.
Journal ArticleDOI
Assessing the impact of knowledge and perceived economic benefits on sustainable consumption through the sharing economy: A sociotechnical approach
Amal Dabbous,Abbas Tarhini +1 more
TL;DR: In this paper, a sociotechnical framework is adopted to analyze and assess the impact of knowledge and the perceived economic benefits on the intention toward sustainable consumption through sharing, taking into consideration the mediating roles of trust and attitude.
Journal ArticleDOI
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
TL;DR: In this article, the authors investigated the relationship between cognitive and affective evaluation of Internet service providers' (ISPs) customers and found that satisfaction and commitment were determinants of both attitudinal and behavioral loyalty.
Journal ArticleDOI
To sell or not to sell: Exploring sellers' trust and risk of chargeback fraud in cross‐border electronic commerce
TL;DR: A conceptual model is developed that identifies a set of institutional mechanisms to enhance sellers' trust and reduce their perceived risk and generates useful insights for third‐party online transaction platforms and online trade policy makers.
References
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Journal ArticleDOI
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
TL;DR: In this paper, the statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined, and a drawback of the commonly applied chi square test, in additit...
Book
Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research
Martin Fishbein,Icek Ajzen +1 more
Journal ArticleDOI
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Book
Understanding Attitudes and Predicting Social Behavior
Icek Ajzen,Martin Fishbein +1 more
TL;DR: In this paper, the author explains "theory and reasoned action" model and then applies the model to various cases in attitude courses, such as self-defense and self-care.
Journal ArticleDOI
The Commitment-Trust Theory of Relationship Marketing
Robert Morgan,Shelby D. Hunt +1 more
TL;DR: Relationship marketing, established, developing, and maintaining successful relational exchanges, constitutes a major shift in marketing theory and practice as mentioned in this paper, after conceptualizing relationship relationships as a set of relationships.
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
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