Journal ArticleDOI
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Ilyoo Barry Hong,Hwi-Hyung Cho +1 more
TLDR
It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.About:
This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.read more
Citations
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Journal ArticleDOI
To be or not to be in social media: How brand loyalty is affected by social media?
TL;DR: It is found that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty.
Journal ArticleDOI
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
TL;DR: In this article, the authors focus on holidaymakers' perspectives using Internet bookings for their holidays and reveal the associations between Internet perceived risks and the relatively equal influence of product and e-channel risks in consumers' trust.
Journal ArticleDOI
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
TL;DR: This study proposes a research model to combine justice, technology and trust, in order to investigate complaint intentions and indicates that distributive and interactional justice contribute significantly to customer satisfaction and, in turn, to complaint intentions, but procedural justice does not.
Journal ArticleDOI
Modelling and testing consumer trust dimensions in e-commerce
TL;DR: A path model is empirically test such that Internet vendors would have adequate solutions to increase trust and suggests that consumers with high overall trust demonstrate a higher intention to purchase online.
Journal ArticleDOI
Why smartphone advertising attracts customers: A model of Web advertising, flow, and personalization
Yoo Jung Kim,Jinyoung Han +1 more
TL;DR: A comprehensive advertising model that combines a Web advertising model, personalization and flow theory in understanding the antecedents of purchase intention and influence processes in the context of smartphone advertisements is suggested.
References
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Journal ArticleDOI
Building consumer trust online
TL;DR: Research reveals that the reason more people have yet to shop online or even provide information to Web providers in exchange for access to information, is the fundamental lack of faith between most businesses and consumers on the Web today.
Journal ArticleDOI
Price, Authority, and Trust: From Ideal Types to Plural Forms
Jeffrey Bradach,Robert G. Eccles +1 more
TL;DR: In contrast to conventional approaches that view market and hierarchy as mutually exclusive control mechanisms (or as poles of a continuum), the authors argue that price, authority, and trust are independent and can be combined in a variety of ways.
Proceedings Article
Building Effective Online Marketplaces with Institution-Based Trust.
Paul A. Pavlou,David Gefen +1 more
TL;DR: In this article, the authors integrate sociological and economic theories about institution-based trust to propose that the perceived effectiveness of three IT-enabled institutional mechanisms-specifically feedback mechanisms, third-party escrow services, and credit card guarantees-engender buyer trust in the community of online auction sellers.
Journal ArticleDOI
Building Effective Online Marketplaces with Institution-Based Trust
Paul A. Pavlou,David Gefen +1 more
TL;DR: In this article, the authors integrate sociological and economic theories about institution-based trust to propose that the perceived effectiveness of three IT-enabled institutional mechanisms-specifically feedback mechanisms, third-party escrow services, and credit card guarantees-engender buyer trust in the community of online auction sellers.
Journal ArticleDOI
A Trust Model for Consumer Internet Shopping
Matthew K. O. Lee,Efraim Turban +1 more
TL;DR: The findings indicate that merchant integrity is a major positive determinant of consumer trust in Internet shopping, and that its effect is moderated by the individual consumer's trust propensity.
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