Journal ArticleDOI
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Ilyoo Barry Hong,Hwi-Hyung Cho +1 more
TLDR
It was found that trust is transferred from an intermediary to the community of sellers, implying that the trustworthiness of the intermediary plays a critical role in determining the extent to which consumers trust and accept the sellers in the e-marketplace.About:
This article is published in International Journal of Information Management.The article was published on 2011-10-01. It has received 498 citations till now. The article focuses on the topics: Consumer behaviour & Loyalty.read more
Citations
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Journal ArticleDOI
To be or not to be in social media: How brand loyalty is affected by social media?
TL;DR: It is found that brand trust has a fully mediating role in converting the effects of enhanced relationships in brand community to brand loyalty.
Journal ArticleDOI
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
TL;DR: In this article, the authors focus on holidaymakers' perspectives using Internet bookings for their holidays and reveal the associations between Internet perceived risks and the relatively equal influence of product and e-channel risks in consumers' trust.
Journal ArticleDOI
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust
TL;DR: This study proposes a research model to combine justice, technology and trust, in order to investigate complaint intentions and indicates that distributive and interactional justice contribute significantly to customer satisfaction and, in turn, to complaint intentions, but procedural justice does not.
Journal ArticleDOI
Modelling and testing consumer trust dimensions in e-commerce
TL;DR: A path model is empirically test such that Internet vendors would have adequate solutions to increase trust and suggests that consumers with high overall trust demonstrate a higher intention to purchase online.
Journal ArticleDOI
Why smartphone advertising attracts customers: A model of Web advertising, flow, and personalization
Yoo Jung Kim,Jinyoung Han +1 more
TL;DR: A comprehensive advertising model that combines a Web advertising model, personalization and flow theory in understanding the antecedents of purchase intention and influence processes in the context of smartphone advertisements is suggested.
References
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Journal ArticleDOI
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
TL;DR: This paper justifies a parsimonious interdisciplinary typology and relates trust constructs to e-commerce consumer actions, defining both conceptual-level and operational-level trust constructs.
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The Social Control of Impersonal Trust
TL;DR: The authors explores the sources and consequences of the paradox that the guardians of trust are themselves trustees, and discovers that the resulting collection of procedural norms, structural constraints, entry restrictions, policing mechanisms, social-control specialists, and insurance-like arrangements increases the opportunities for abuse while it encourages less acceptable trustee performance.
Journal ArticleDOI
Customer satisfaction and loyalty in online and offline environments
TL;DR: In this paper, the authors propose a conceptual framework and develop hypotheses about the effects of the online medium on customer satisfaction and loyalty and on the relationships between satisfaction and loyalties.
Journal ArticleDOI
The role played by perceived usability, satisfaction and consumer trust on website loyalty
TL;DR: The results of the empirical analysis confirmed that the trust of the user increases when the user perceived that the system was usable and that there was a consequent increase in the degree of website loyalty.
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