Book ChapterDOI
The Social Responsibility of Business Is to Increase Its Profits
Milton Friedman
- pp 173-178
TLDR
When I hear businessmen speak eloquently about the social responsibilities of business in a free-enterprise system, I am reminded of the wonderful line about the Frenchman who discovered at the age of 70 that he had been speaking prose all his life as mentioned in this paper.Abstract:
When I hear businessmen speak eloquently about the “social responsibilities of business in a free-enterprise system”, I am reminded of the wonderful line about the Frenchman who discovered at the age of 70 that he had been speaking prose all his life. The businessmen believe that they are defending free enterprise when they declaim that business is not concerned “merely” with profit but also with promoting desirable “social” ends; that business has a “social conscience” and takes seriously its responsibilities for providing employment, eliminating discrimination, avoiding pollution and whatever else may be the catchwords of the contemporary crop of reformers. In fact they are — or would be if they or anyone else took them seriously -preaching pure and unadulterated socialism. Businessmen who talk this way are unwitting puppets of the intellectual forces that have been undermining the basis of a free society these past decades.read more
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Journal ArticleDOI
You do well and I do well? The behavioral consequences of corporate social responsibility
Hui Fu,Ben Haobin Ye,Rob Law +2 more
TL;DR: Li et al. as discussed by the authors conducted a survey with employees in five hotels from mid-, and upscale hotel brands in China, and a total of 450 usable questionnaires were returned and used to test a theoretical model.
Journal ArticleDOI
The effect of culture on consumers' willingness to punish irresponsible corporate behaviour: applying Hofstede's typology to the punishment aspect of corporate social responsibility
Geoffrey C. Williams,John Zinkin +1 more
TL;DR: The authors explored the relationship between attitudes to corporate social responsibility (CSR) and the cultural dimensions of business activity identified by Hofstede et al., using a sample of nearly 90,000 stakeholders drawn from 28 countries.
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Conceptualising the future of HRM and technology research
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TL;DR: In this article, the role of information technology (IT) directly on one central aspect of work in the twenty-first century, its impact on HRM itself, is examined.
Journal ArticleDOI
Engaging small‐ and medium‐sized businesses in sustainability
TL;DR: In this article, a conceptual review of the business case for sustainable development that has been offered to the business world is presented, and the authors explore how to meaningfully engage small to medium-sized enterprises in strategies that improve the social and environmental sustainability of their businesses.
Journal ArticleDOI
How Perceived Corporate Social Responsibility Affects Employee Cynicism: The Mediating Role of Organizational Trust
TL;DR: In this paper, the authors examined to what extent perceived corporate social responsibility (CSR) reduces employee cynicism, and whether trust plays a mediating role in the relationship between CSR and employee cynicism.
References
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Journal Article
Best Practice for Customer Satisfaction in Manufacturing Firms
TL;DR: In this article, the authors report the results of their investigation into the best practices of four manufacturing firms with reputations for delivering high levels of customer satisfaction, and suggest ways companies can improve their customer satisfaction measures and practices.
Book
Business marketing management : A Strategic view of industrial and organizational markets
Michael D. Hutt,Thomas W. Speh +1 more
TL;DR: In this paper, the authors provide a complete treatment of business-to-business marketing, including market analysis, relationship management, supply chain management, marketing strategy development and electronic commerce.
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Business marketing management
TL;DR: In this article, the authors present an overview of the business-to-business marketing environment, including how buyers buy, how to identify the customer, and how to make and move the goods.
Journal ArticleDOI
Industrial market segmentation
Yoram Wind,Richard N. Cardozo +1 more
TL;DR: A conceptual approach to the segmentation of industrial markets together with results from an exploratory survey of current segmentation practices in industry and two examples to encourage appropriate use of market segmentation in planning and control of marketing strategies are presented.
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