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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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The impact of corporate image and reputation on service quality, customer satisfaction and customer loyalty: testing the mediating role (case analysis in an international service company)
TL;DR: In this article, the authors explored the relationship among corporate image and reputation, service quality, customer satisfaction and customer loyalty through a case analysis on one of the biggest Egyptian companies, where a structured questionnaire was developed and several analytical techniques were used to assess the relationships among the variables under investigation.
Book
Managing Employee Performance and Reward: Concepts, Practices, Strategies
John Shields,Michelle Brown,Sarah Kaine,Catherine Dolle-Samuel,Andrea North-Samardzic,Peter McLean,Robyn Johns,Patrick O’Leary,Geoff Plimmer,Jack Robinson +9 more
TL;DR: In this paper, the authors present a system for developing position-based base pay and benefits for large and small work groups in the UK, based on the concept of performance management in action.
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Employee Performance Evaluation by the AHP: A Case Study
TL;DR: Overall ranking of the employees has been obtained using the absolute measurement procedure of AHP and the criteria have been divided into 3 subcriteria: quantity/quality of the work, planning/organization, initiative/commitment, teamwork/cooperation, communication and external factors.
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Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information TM
TL;DR: This book presents Danette McGilvray's ?
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The Experience Factory and its Relationship to Other Improvement Paradigms
TL;DR: The Quality Improvement Paradigm and the Experience Factory Organization are described as mechanisms for improving software development and the approach is compared with other improvement paradigms.
References
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BookDOI
To Err Is Human Building a Safer Health System
TL;DR: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.
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Software Engineering: A Practitioner's Approach
TL;DR: Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.
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Whence Consumer Loyalty
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...
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Role congruity theory of prejudice toward female leaders.
Alice H. Eagly,Steven J. Karau +1 more
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
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Beyond accuracy: what data quality means to data consumers
Richard Y. Wang,Diane M. Strong +1 more
TL;DR: Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.