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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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References
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Journal ArticleDOI
Quality management approaches and their impact on firms׳ financial performance – An Australian study
TL;DR: In this article, the authors investigated whether a firm's stated quality orientation is useful in differentiating firm performance and demonstrated that firm quality management orientation does provide a statistically significant financial performance advantage over those SAMFs who do not engage in quality management.
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Continuous improvement and inter-project learning in new product development
TL;DR: In this paper, an interpretative model of learning in product innovation is proposed to identify the barriers that inhibit learning and the main enabling mechanisms to overcome them and the application of these mechanisms and their effects on a firm's performance are discussed on the basis of the results of research involving nineteen case studies of Italian and Swedish companies.
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The role of the reward system for a total quality management based strategy
TL;DR: This paper examined the impact of reward practices on the relationship between an organizational strategy based on the principles of total quality management (TQM) and perceptions of firm performance, and found that higher levels of firms' performance were significantly correlated with greater use of TQM practices, but not with higher use of quality rhetoric in either formal strategic documents or informal strategic discussions.
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100 methods for total quality management
Gopal K. Kanji,Mike Asher +1 more
TL;DR: Understanding Total Quality Management The Role of TQM Methods List of methods (by Category) Purpose of Methods (Alphabetical List) Management Methods Analytical Methods Idea Generation Data Collection, Analysis and Display.
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Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment
TL;DR: In this paper, a model was developed to describe the roles of organizational obstacles (social and technical) in relation to three types of performance outcomes (customer satisfaction, financial performance, and employee job satisfaction), as well as to various moderators associated with different job types (e.g., customer contact, organizational commitment).