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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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A Conceptual Model Exploring the Dynamics of Government–Nonprofit Service Delivery:
Sungsook Cho,David F. Gillespie +1 more
TL;DR: In this article, the authors explore the dynamics between government and human service nonprofits for service delivery in the United States and initiate the development of a dynamic resource theory to ex ective service delivery.
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TQM and QFD: exploiting a customer complaint management system
TL;DR: In this paper, the authors present a simple yet comprehensive customer complaint management system (CCMS) which includes tools and concepts from total quality management (TQM) and quality function deployment (QFD) proposed by the authors, based on the Deming cycle that integrates practice-tested methodologies such as QFD, problem solving and failure mode effect analysis (FMEA).
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Applying TQM to the construction industry
TL;DR: In this paper, the authors define the quality and productivity problems, and improvement opportunities that face the construction industry today, and conclude that there is a lack of good research for improved approaches and that construction work is considered an undesirable profession.
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A framework for leadership in a TQM context
TL;DR: In this paper, a framework for applying an expanded concept of leadership to organizations adopting TQM principles is presented, and the components of the TQLM leadership model are defined and illustrated with examples from TQML organizations.
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TQM adoption, institutionalism and changes in management accounting systems: a case study
Zahirul Hoque,Manzurul Alam +1 more
TL;DR: In this article, a case study of TQM adoption and changes in management accounting systems (MAS) within a New Zealand construction company is presented. And the authors suggest that when an organisation adopts new management practices, it may lead to changes in the organisation's internal control mechanisms, such as management accounting and reporting processes.
References
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To Err Is Human Building a Safer Health System
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Role congruity theory of prejudice toward female leaders.
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