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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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Strategic Supply Management and Dyadic Quality Performance: A Path Analytical Model
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A conceptual framework to help evaluate the quality of institutional performance
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A process‐based view for customer satisfaction
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Quality function deployment: a system for meeting customers' needs
J. C. Mallon,D. E. Mulligan +1 more
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Quality Management in Sports Clubs
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References
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To Err Is Human Building a Safer Health System
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Role congruity theory of prejudice toward female leaders.
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