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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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References
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TL;DR: In this article, the authors present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers, focusing on the central role that customers play in achieving firm success.
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Linda L. Emanuel,Donald M. Berwick,James J. Conway,John Combes,Martin J. Hatlie,Lucian L. Leape,Paul Schyve,Charles Vincent,Merrilyn Walton +8 more
TL;DR: This paper articulate an intellectual history and a definition, description, and model of patient safety as a discipline in the health care professions that applies safety science methods toward the goal of achieving a trustworthy system of health care delivery.
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