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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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Change Management Initiatives: Moving Sales Organizations from Obsolescence to High Performance
TL;DR: In this paper, the authors discuss change management initiatives undertaken by companies for the purpose of sustaining competitive advantage with customers and preventing sales force obsolescence, including the challenges associated with change management, experiences with three change management programs, and change implications for sales managers.
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Balancing Agile and Structured Development Approaches to Successfully Manage Large Distributed Software Projects: A Case Study from the Cruise Line Industry
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Data, Information, Knowledge, Wisdom (DIKW): A Semiotic Theoretical and Empirical Exploration of the Hierarchy and its Quality Dimension
Sasa Baskarada,Andy Koronios +1 more
TL;DR: A theoretical and empirical exploration of the sometimes directly quoted, and often implied Data, Information, Knowledge, Wisdom hierarchy and its quality dimension and identifies a range of definitional ambiguities from a practical perspective.
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Strengthening the weakest link of TQM – from customer focus to customer understanding
TL;DR: In this paper, a typology of different quality configurations, based on the three basic themes of customer understanding, aligning processes and supporting people, is presented, and it is suggested that although customer focus is revered, methods for developing a deeper understanding of the customers' situation are not sufficiently integrated into TQM.
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An ontology for the harmonization of multiple standards and models
TL;DR: An ontology is presented which provides the main concepts related to harmonization of multiple models; is supported by a web tool and has been applied for the harmonized version of COBIT 4.1, Basel II, VAL IT, RISK IT, ISO 27002 and ITIL.
References
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To Err Is Human Building a Safer Health System
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Whence Consumer Loyalty
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Role congruity theory of prejudice toward female leaders.
Alice H. Eagly,Steven J. Karau +1 more
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
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Beyond accuracy: what data quality means to data consumers
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