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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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References
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TL;DR: In this paper, the authors analyzed the behavioral and affective loyalty of retailer customers in order to establish the role played by loyalty programs in the development of these variables, and they found that participants in loyalty programs are more emotional and affectively loyal than non participants.
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An application of quality function deployment to improve the quality of teaching
Kokin Lam,Xiande Zhao +1 more
TL;DR: In this paper, a methodology for identifying different teaching techniques and for evaluating their effectiveness in achieving educational objectives from students' perspective is proposed and tested, and the authors demonstrate how quality function deployment (QFD) and analytic hierarchy process (AHP) are used in identifying teaching methods and techniques.
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The Influence of Psychological Safety and Confidence in Knowledge on Employee Knowledge Sharing
TL;DR: It is found that psychological safety increases with the frequency of communication among coworkers and that the confidence of employees in their knowledge is related to the codifiability of the knowledge involved.
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Continuous quality improvement. Concepts and applications for physician care.
TL;DR: The concepts behind the measurement of quality that underline the continuous quality improvement model are emphasized and examples of how these concepts can be immediately applied to guide improvement in the quality of physician care are given.
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An Overview of Six Sigma
TL;DR: An introductory overview of the Six Sigma development and improvement processes is provided and the statistical methods frequently used within this framework are discussed.