Open AccessPosted Content
Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
Citations
More filters
CMMI for Services, Version 1.2
TL;DR: The CMMI for Services (CMMI-SVC) model as mentioned in this paper is a model that provides guidance to service provider organizations for establishing, managing, and delivering services, focusing on service provider processes and integrating bodies of knowledge that are essential for successful service delivery.
Journal ArticleDOI
Modeling and improving an industrial software process
TL;DR: The paper reports on the usage of formal process modeling languages to detect inconsistencies, ambiguities, incompleteness, and opportunities for improvement of both the software process and its documentation.
Journal ArticleDOI
Process improvement programmes: a model for assessing sustainability
Nicola Bateman,Arthur David +1 more
TL;DR: In this article, the authors present a model for assessing the sustainability of shop floor based process improvement programs. The model is based on the SMMT (Society of Motor Manufacturers and Traders) Industry Forum MasterClass Process Improvement activity, but can be applied to any intensive shop floor-based process improvement programme.
Journal ArticleDOI
Implementing total quality management with a focus on enhancing customer satisfaction
TL;DR: In this article, the authors examined the role of total quality management (TQM) towards enhancing customer satisfaction and found that TQM substantially increases customer satisfaction across diverse industrial and cultural settings.
Journal ArticleDOI
The effect of organizational culture on implementing and sustaining lean processes
Fatma Pakdil,Karen Leonard +1 more
TL;DR: In this paper, the authors examine the intersection of organizational culture and lean processes and identify the various cultural dimensions and their purported effect on lean implementation and sustainability, and develop a model of this interaction, which can be used to identify the organizational culture infrastructure that will allow this system to operate well in other organizational contexts.
References
More filters
BookDOI
To Err Is Human Building a Safer Health System
TL;DR: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.
Book
Software Engineering: A Practitioner's Approach
TL;DR: Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.
Journal ArticleDOI
Whence Consumer Loyalty
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...
Journal ArticleDOI
Role congruity theory of prejudice toward female leaders.
Alice H. Eagly,Steven J. Karau +1 more
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
Journal ArticleDOI
Beyond accuracy: what data quality means to data consumers
Richard Y. Wang,Diane M. Strong +1 more
TL;DR: Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.