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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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References
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Maria Holmlund,Sören Kock +1 more
TL;DR: A prerequisite for a bank that wants to establish long-term customer relationships is satisfied customers who want to remain customers, in other words, the service quality as perceived by the customers must at least meet their expectations.
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An Instrument for Measuring the Key Factors of Successin Software Process Improvement
TL;DR: The main result is an instrument for measuring the key factors of success in SPI based on data collected from 120 software organizations and the measures were found to have satisfactory psychometric properties.
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Scenarios in selected tools for environmental systems analysis
Mattias Höjer,Sofia Ahlroth,Karl-Henrik Dreborg,Tomas Ekvall,Göran Finnveden,Olof Hjelm,Elisabeth Hochschorner,Måns Nilsson,Viveka Palm +8 more
TL;DR: A number of different tools for analysing environmental impacts of different systems have been developed, such as procedural tools such as strategic environmental assessment (SEA) and environ... as discussed by the authors.
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