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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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Tools and Strategies for Quality Improvement and Patient Safety
TL;DR: Whatever the acronym of the method (e.g., TQM, CQI) or tool used, the important component of quality improvement is a dynamic process that often employs more than one quality improvement tool.
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Impact of Total Quality Management on Innovation in Service Organizations: Literature Review and New Conceptual Framework
TL;DR: In this paper, the authors reviewed the literature on the relationship between total quality management TQM and innovation in services organization, and developed a research conceptual framework on this relationship, which is used to develop a research framework and model.
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Customer Mind-Set of Employees throughout the Organization
TL;DR: In this article, the authors developed a parsimonious scale for measuring customer mind-set (CMS) to evaluate the extent to which an individual employee believes that understanding and satisfying customers, whether internal or external to the organization, is central to the proper execution of his or her job.
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Organizational Governance and Ethical Systems: A Covenantal Approach to Building Trust
Cam Caldwell,Ranjan Karri +1 more
TL;DR: In this paper, the authors argue that regardless of incentives and control mechanisms carefully designed through contractual mechanisms, in the absence of covenantal relationships it is extremely difficult to build trust within organizations.
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Measuring service quality in a hospital colposcopy clinic
Mik Wisniewski,Hazel Wisniewski +1 more
TL;DR: It does appear that the SERVQUAL instrument has a useful diagnostic role to play in assessing and monitoring service quality in nursing, enabling nursing staff to identify where improvements are needed from the patients' perspective.
References
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BookDOI
To Err Is Human Building a Safer Health System
TL;DR: Boken presenterer en helhetlig strategi for hvordan myndigheter, helsepersonell, industri og forbrukere kan redusere medisinske feil.
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Software Engineering: A Practitioner's Approach
TL;DR: Software Engineering A Practitioner's Approach recognizes the dramatic growth in the field of software engineering and emphasizes new and important methods and tools used in the industry.
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Whence Consumer Loyalty
TL;DR: Both practitioners and academics understand that consumer loyalty and satisfaction are linked inextricably. But they also understand that this relation is asymmetric as mentioned in this paper. Although loyal consumers are most...
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Role congruity theory of prejudice toward female leaders.
Alice H. Eagly,Steven J. Karau +1 more
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
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Beyond accuracy: what data quality means to data consumers
Richard Y. Wang,Diane M. Strong +1 more
TL;DR: Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.