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Out of the Crisis
TLDR
Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.Abstract:
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.read more
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EUR-ASSESS Project Subgroup Report on Dissemination and Impact
Alicia Granados,Egon Jonsson,H.D. Banta,Lisa Bero,A Bonair,C Cochet,Nick Freemantle,Roberto Grilli,Jeremy M. Grimshaw,Emma Harvey,R Levi,Deborah A. Marshall,Andrew D Oxman,L Pasart,Raisanen,E Rius,JA Espinas +16 more
TL;DR: The goal of the report of the EUR-ASSESS Subgroup on Dissemination and Impact is to provide guidance to technology assessment programs in Europe on the effective dissemination of the products of health care technology assessments programs and the evaluation of the effects of such dissemination.
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A clinical tool for office assessment of lumbar spine stabilization endurance: prone and supine bridge maneuvers.
TL;DR: Bridging maneuvers seem to be practical, reliable, and valid methods of reflecting lumbar spine–stabilization endurance capability.
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The meaning of quality
TL;DR: In this article, a conceptual analysis of the notion of quality is presented, concluding that quality is an abstract, relational attribute and that almost anything can be assessed for quality, such assessments being made against accepted standards of merit or against the interests of relevant stakeholders.
From quality gurus and TQM to ISO 9001:2015: a review of several quality paths
TL;DR: In this paper, a revision of several paths for the Quality journey is presented: from Quality Gurus and Total Quality Management (TQM) models to the ISO 9000 International Standards Series.
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Cost-effective service excellence
Jochen Wirtz,Valarie A. Zeithaml +1 more
TL;DR: The conceptual model provides an integrated view of the strategic options available to organizations that aim to pursue a strategy of CESE, and shows that CESE can be achieved through three core strategies: a dual culture strategy, an operations management approach and a focused service factory strategy.
References
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To Err Is Human Building a Safer Health System
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Whence Consumer Loyalty
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Role congruity theory of prejudice toward female leaders.
Alice H. Eagly,Steven J. Karau +1 more
TL;DR: Evidence from varied research paradigms substantiates that consequences of perceived incongruity between the female gender role and leadership roles are more difficult for women to become leaders and to achieve success in leadership roles.
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Beyond accuracy: what data quality means to data consumers
Richard Y. Wang,Diane M. Strong +1 more
TL;DR: Using this framework, IS managers were able to better understand and meet their data consumers' data quality needs and this research provides a basis for future studies that measure data quality along the dimensions of this framework.