Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
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TLDR
This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
Citations
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Journal ArticleDOI
Impact of Consistency in Customer Relationship Management on E-Commerce Shopper Preferences
TL;DR: 10 guidelines for Consistency in CRM were produced and can be applied to Business-to-Consumer e-commerce sites as part of their CRM policy.
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Supporting a virtual community of tutors in experience capitalising
TL;DR: By providing a platform to develop Communities of Practice (CoPs) for tutors, this paper aims at giving them the possibility to share knowledge and experiences and to refer to those in their day-to-day practice.
Effect of Social Media Adoption and Media Needs on Online Purchase Behavior: The Moderator Roles of Media Type, Gender, Age
TL;DR: In this paper, the authors investigated the impact of social media adoption and media needs on online purchasing behavior and also examined the moderating role of media type, gender and age in the relationship between variables of online media adoption.
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Response to advertising on online social networks: the role of social capital
TL;DR: In this paper, the authors analyse the marketing value obtained from developing and maintaining social relationships through online social networks (OSNs) and propose a structural model that considers a number of antecedents to response to advertising, namely social capital, social status and sociability.
Journal ArticleDOI
A social environmental model of socio-technical performance
Brian Whitworth,Cheickna Sylla +1 more
TL;DR: The nature of social performance is analyzed, to explain how socio-technical systems like chat, e-markets, social networks and wikis can succeed despite being free of charge and a new social form is proposed that could be the future of humanity.
References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
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