Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
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This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
Citations
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Journal ArticleDOI
Babbling before banking? Online communities and pre‐purchase information seeking
TL;DR: In this article, a theoretical framework is proposed based on the three dimensions community, environment and user characteristics, and a representative survey among German consumers is described, illustrating the value of the framework.
Yaoi Online: The Queer and Affective Practices of a Yaoi Manga Fan Community
TL;DR: In this paper, the authors examined the affective aspects of online yaoi fan communities and found that a diverse group of fans come together in a fan community on the internet in order to explore alternative identities and develop new relationships with like-minded others.
Journal ArticleDOI
Virtual learning communities: success factors and challenges
TL;DR: In this article, the authors apply a structured literature review to find the factors most critical for establishing a successful virtual learning community, including a strong instructor that acts in different facilitation roles, face-to-face meetings that help establishing social ties and well structured small group assignments that scaffold the learning process.
Journal ArticleDOI
On leaders’ presence: interactions and influences within online communities
TL;DR: Drawing on qualitative research, the findings show that online leaders’ presence is identified in different forms which ultimately may have different impacts on the community and its members.
Journal ArticleDOI
Personal Experiences and Emotionality in Health-Related Knowledge Exchange in Internet Forums: A Randomized Controlled Field Experiment Comparing Responses to Facts Vs Personal Experiences
TL;DR: It is suggested that personal experiences elicited more emotional replies due to the process of emotional anchoring of people’s own style of communication in health-related Internet forums.
References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
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