Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
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TLDR
This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
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Journal ArticleDOI
The Use of Online Support Groups to Seek Information about Chronic Illness: Applying the Theory of Motivated Information Management
TL;DR: The growing number of adults living with chronic illnesses, combined with the increased availability of illness-specific online support groups, is changing the way individuals seek information about chronic illnesses.
Journal ArticleDOI
Enhancing customer brand experience and loyalty through enterprise microblogs: Empirical evidence from a communication framework perspective
TL;DR: The results reveal that the communication content and style tactics significantly enhance overall customer BE and further brand loyalty, and show that style tactics exert more influence on BE than content tactics.
Proceedings ArticleDOI
The Secret of Internet Celebrities: A Qualitative Study of Online Opinion Leaders on Weibo
TL;DR: A five-dimensional perspective to understand individual online influence of Internet celebrities is suggested and a possible success formula for fame-seekers to achieve influence on the increasingly competitive social media platforms is suggested.
Posted Content
Rulemaking 2.0
TL;DR: Regulation Room as mentioned in this paper is a rulemaking participation platform based on social networking and public participation in the rulemaking process, which allows users to provide feedback on the rulemakings of interest.
Journal ArticleDOI
Spontaneous emergence of Community OR : self-initiating, self-organising problem structuring mediated by social media
Mike Yearworth,Leroy White +1 more
TL;DR: A new constitutive definition of Community OR is developed as a self-initiating, self-organising community actor network emerging spontaneously in response to a triggering event and showing evidence of non-codified OR behaviours leading to action to improve the problem situation.
References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
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