Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
TLDR
This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
Citations
More filters
Journal ArticleDOI
Virtual Community Loyalty: An Interpersonal-Interaction Perspective
TL;DR: It is found that the three interpersonal attraction factors (perceived familiarity, perceived similarity, perceived expertise) have a positive effect, direct or indirect, on VC loyalty via the mediation of normative influence.
Journal ArticleDOI
The influence of peer characteristics and technical features of a social shopping website on a consumers purchase intention
TL;DR: The results suggest that similarity, benevolence and expertise of peer members in the community and the websites support for recommendations positively impact shoppers perceived utilitarian value of the SSW.
Proceedings ArticleDOI
Success factors of virtual communities from the perspective of members and operators: an empirical study
TL;DR: An online survey of members and operators of virtual communities to evaluate success factors discussed in the literature and gains first empirically validated insights into success factors for establishing and managing virtual communities.
Proceedings ArticleDOI
Virtual Community Success: A Uses and Gratifications Perspective
TL;DR: This study uses uses and gratifications theoretical framework which is grounded in the functionalist and communication research paradigm to develop scales to be empirically tested in the virtual community environment and uses member need satisfaction as a proxy measure for virtual community success.
Journal ArticleDOI
Social Aspects of CSCL Environments: A Research Framework
TL;DR: In this paper, the authors introduce a theoretical framework consisting of three core elements: sociability, social space, and social presence, along with their relationships with group members' mental models, social affordances and learning outcomes.
References
More filters
Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
Related Papers (5)
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell,David F. Larcker +1 more
Why should i share? examining social capital and knowledge contribution in electronic networks of practice
Molly Wasko,Samer Faraj +1 more