Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
TLDR
This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
Citations
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Journal ArticleDOI
Experience differences and continuance intention of blog sharing
Hsi-Peng Lu,Ming-Ren Lee +1 more
TL;DR: Outcome expectancy of financial capital, knowledge capital, and social capital, perceived usability, social influence, self-disclosure, and information literacy as the antecedents of continuous blog sharing are proposed.
Journal ArticleDOI
Engagement in online health communities: Channel expansion and social exchanges
Tala Mirzaei,Pouyan Esmaeilzadeh +1 more
TL;DR: Using survey data from 348 users of OHC, the impacts of perceived channel richness, social support, and willingness to exchange information on OHC engagement are examined.
Journal ArticleDOI
Encouraging participation in virtual communities through usability and sociability development: an empirical investigation
TL;DR: Among the usability-and sociability-related factors, information service quality is the most critical factor that encourages members to continuously participate in virtual communities, while interaction support quality, incentive policy, and event organization also have positive effects on members' continuous participation intention via perceived enjoyment and sense of belonging.
Journal ArticleDOI
Modeling IT relationship quality and its determinants: A potential perspective of network externalities in e-service
TL;DR: In this article, the authors address the development of relationship quality in the service context of information technology (IT) based on the network externalities theory, and the model predicates the IT relationship quality is influenced by both synchronization value and autarky value.
Journal ArticleDOI
Building trusting relationships in online health communities.
TL;DR: Results show that perspective taking and self-efficacy can increase cognitive trust and affective trust, respectively, which together determine OHC members' membership continuance intention (MCI) and knowledge contribution.
References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
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