Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
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This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
Citations
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Journal ArticleDOI
Political Deliberation on Facebook during Electoral Campaigns: Exploring the Relevance of Moderator’s Technical Role and Political Ideology
Lindita Camaj,Arthur D. Santana +1 more
TL;DR: The authors examined the role of moderators and political ideology for online deliberation during the 2008 and 2012 presidential elections and found that the quality of online discourse depended on the particular candidate's use of the Facebook platform as a too...
Proceedings ArticleDOI
A Design Theory for IT Supporting Online Communities
Paolo Spagnoletti,Andrea Resca +1 more
TL;DR: The comparison between offline and online communities allowed to outline main factors of this theory that were used in order to derive prescriptions for the meta-requirements, the product features, the design process, and the definition of testable design product and process hypotheses.
Journal ArticleDOI
Public participation in proprietary software development through user roles and discourse
TL;DR: A framework concerning user roles and discourse is developed and is used to analyze the development of del.icio.us, a breakthrough application for social bookmarking, and suggests how design and development processes can be structured as a service where the design andDevelopment of the system proceeds simultaneously with the formation and nurturing of a community of users.
Journal ArticleDOI
The effects of information sharing and interactivity on the intention to use social networking websites
Fan-Yun Pai,Tsu-Ming Yeh +1 more
TL;DR: In this paper, a relational model was proposed to examine the intention to use social networking sites, and also applied a questionnaire survey to examine differences in this intention among various user groups.
Journal ArticleDOI
Antecedents of the Closeness of Human-Avatar Relationships in a Virtual World
Yi Zhao,Weiquan Wang,Yan Zhu +2 more
TL;DR: The authors identify its antecedents perceived needs fulfillment, relationship irreplaceableness, and resource investment by extending Rusbult's investment model of interpersonal relationship commitment to the domain of human-computer interaction and find that resource investment is positively associated with all three human-avatar relationship closeness dimensions.
References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
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