Journal ArticleDOI
Sociability and usability in online communities: Determining and measuring success
TLDR
This paper begins to identify some key determinants of sociability and usability that help to determine their success on the basis of obvious measures and some less obvious measures.Abstract:
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several others. Measures of usability include numbers of errors, productivity, user satisfaction and others. The list is not exhaustive but it is intended to provide a starting point for research on this important topic that will lead to develop of metrics. To avoid creating false impressions it is advisable to use several measures and to triangulate with qualitative data, particularly from ethnographic studies.read more
Citations
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Journal ArticleDOI
The Bridging and Bonding Role of Online Communities
TL;DR: The authors make a distinction between bridging groups that function to bring together disparate members of the community, exemplified by mixed-race youth sports clubs in South Africa or the Civic Forum in Northern Ireland, and bonding groups that reinforce close-knit networks among people sharing similar backgrounds and beliefs.
Journal ArticleDOI
A framework for analyzing and understanding online communities
TL;DR: This paper presents a theoretically-based online community framework (OCF) and elaborate on its communication constituent using semiotic theory to help demonstrate the efficacy of the framework.
Journal ArticleDOI
The penguin’s window: Corporate brands from an open-source perspective
TL;DR: In this paper, the authors introduce marketers to the open source (OS) phenomenon and develop a typology of brand aspects that can be "open" or "closed": physical, textual, meaning, and experience.
Journal ArticleDOI
The factors influencing members' continuance intentions in professional virtual communities — a longitudinal study
TL;DR: A theoretical model is formulates and tests a theoretical model to explain the factors influencing individuals' intention to continue participating in PVCs' knowledge activities and indicates that the contextual factor and technological factors both exert significant impacts on PVC participants' continuance intentions.
Journal ArticleDOI
Weblog success: Exploring the role of technology
Helen S. Du,Christian Wagner +1 more
TL;DR: A techno-social success model for weblogs is proposed that postulates that a weblog's success is mainly associated with its ability to provide value for its users and readers at the content, the technology, and the social levels.
References
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Book
Designing the User Interface: Strategies for Effective Human-Computer Interaction
TL;DR: The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction and user experience (UX) design.
Proceedings ArticleDOI
Usability inspection methods
TL;DR: Usability inspection is the generic name for a set of costeffective ways of evaluating user interfaces to find usability problems.
Journal ArticleDOI
Online Communities: Designing Usability and Supporting Socialbilty
TL;DR: Jenny Preece provides readers with an in-depth look at the design of effective online communities and details the enabling technologies behind some of the most successful online communities.
Book
A Practical Guide to Usability Testing
TL;DR: A Practical Guide to Usability Testing discusses the full range of testing options from quick studies with a few subjects to more formal tests with carefully designed controls and includes forms that you can use or modify to conduct a usability test and layouts of existing labs that will help you build your own.
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