Journal ArticleDOI
Social media? Get serious! Understanding the functional building blocks of social media
TLDR
In this article, the authors present a framework that defines social media by using seven functional building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups, and explain the implications that each block can have for how firms should engage with social media.About:
This article is published in Business Horizons.The article was published on 2011-05-01. It has received 3073 citations till now. The article focuses on the topics: Social media & User-generated content.read more
Citations
More filters
Journal ArticleDOI
Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology
TL;DR: The findings show that user satisfaction in a B2B-VC is driven by the three aforementioned sources of value: social ties, content and technology.
Journal ArticleDOI
Best Practices in Social Media at Public, Nonprofit, Education, and Health Care Organizations
TL;DR: A special issue of the Social Science Computer Review investigates different aspects of social media use in government, nonprofit, education, and health care organizations as discussed by the authors, with a focus on government, non-profit, and education organizations.
Proceedings Article
Detecting Online Firestorms in Social Media
TL;DR: An Online Firestorm Detector that includes an algorithm inspired by epidemiological surveillance systems is designed that can be reliably detected shortly after the first piece of related negative eWOM has been generated, and that the number of false alarms is low.
Journal ArticleDOI
A framework for dealing with fundamental knowledge problems through social media
TL;DR: In this article, the authors argue that the value of social media in knowledge management can be evaluated on the basis of how social media helps to overcome four generic knowledge problems, i.e. uncertainty, complexity, ambiguity and equivocality.
References
More filters
Journal ArticleDOI
The Strength of Weak Ties
TL;DR: In this paper, it is argued that the degree of overlap of two individuals' friendship networks varies directly with the strength of their tie to one another, and the impact of this principle on diffusion of influence and information, mobility opportunity, and community organization is explored.
Journal ArticleDOI
Social Network Sites: Definition, History, and Scholarship
danah boyd,Nicole B. Ellison +1 more
TL;DR: This publication contains reprint articles for which IEEE does not hold copyright and which are likely to be copyrighted.
Journal ArticleDOI
Users of the world, unite! The challenges and opportunities of Social Media
TL;DR: A classification of Social Media is provided which groups applications currently subsumed under the generalized term into more specific categories by characteristic: collaborative projects, blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds.
Journal ArticleDOI
The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits.
TL;DR: In this article, the authors combine the concept of weak ties from social network research and the notion of complex knowledge to explain the role of weak links in sharing knowledge across organization subunits.
Journal ArticleDOI
The Network Paradigm in Organizational Research: A Review and Typology
Stephen P. Borgatti,Pacey Foster +1 more
TL;DR: This paper reviewed and analyzed the emerging network paradigm in organizational research and developed a set of dimensions along which network studies vary, including direction of causality, levels of analysis, explanatory goals, and explanatory mechanisms.