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Social media? Get serious! Understanding the functional building blocks of social media
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In this article, the authors present a framework that defines social media by using seven functional building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups, and explain the implications that each block can have for how firms should engage with social media.About:
This article is published in Business Horizons.The article was published on 2011-05-01. It has received 3073 citations till now. The article focuses on the topics: Social media & User-generated content.read more
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Social media technology use and salesperson performance: A two study examination of the role of salesperson behaviors, characteristics, and training
TL;DR: The impacts of SMT in B2B sales contexts on customer relationship performance and objective sales performance through key mediating behaviors and characteristics are demonstrated and suggest that firms must allocate the resources necessary to properly implement SMT strategies.
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Disruptions, decisions, and destinations: enter the age of 3-D printing and additive manufacturing
TL;DR: In this paper, a 3D printing primer for non-technical managers is presented, which considers the profound impact that 3-D printing will have on firms of all kinds as well as on individual consumers.
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Crowdsourcing: A revised definition and introduction to new research
TL;DR: The shipper who earns his living from using otherwise empty or half-filled journeys of tramp steamers, or the estate agent whose whole knowledge is almost exclusively one of temporary opportunities, or arbitrageur who gains from local differences of commodity prices, are all performing eminently useful functions based on special knowledge of circumstances of the fleeting moment not known to others.
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Customer service 140 characters at a time: The users' perspective
Ana Isabel Canhoto,Moira Clark +1 more
TL;DR: In this article, the authors studied the perceptions that 44 social media users have of companies that interact with them online and found that the users value social networks and support as part of their online relationships.
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Social Media Use and Mental Health and Well-Being Among Adolescents - A Scoping Review.
Viktor Schønning,Gunnhild Johnsen Hjetland,Leif Edvard Aarø,Jens Christoffer Skogen,Jens Christoffer Skogen,Jens Christoffer Skogen +5 more
TL;DR: A scoping review of the published literature in the research field of social media use and its association with mental health and well-being among adolescents revealed that about 3/4 of the included studies focused on social media and some aspect of pathology.
References
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The Strength of Weak Ties
TL;DR: In this paper, it is argued that the degree of overlap of two individuals' friendship networks varies directly with the strength of their tie to one another, and the impact of this principle on diffusion of influence and information, mobility opportunity, and community organization is explored.
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Social Network Sites: Definition, History, and Scholarship
danah boyd,Nicole B. Ellison +1 more
TL;DR: This publication contains reprint articles for which IEEE does not hold copyright and which are likely to be copyrighted.
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Users of the world, unite! The challenges and opportunities of Social Media
TL;DR: A classification of Social Media is provided which groups applications currently subsumed under the generalized term into more specific categories by characteristic: collaborative projects, blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds.
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The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits.
TL;DR: In this article, the authors combine the concept of weak ties from social network research and the notion of complex knowledge to explain the role of weak links in sharing knowledge across organization subunits.
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The Network Paradigm in Organizational Research: A Review and Typology
Stephen P. Borgatti,Pacey Foster +1 more
TL;DR: This paper reviewed and analyzed the emerging network paradigm in organizational research and developed a set of dimensions along which network studies vary, including direction of causality, levels of analysis, explanatory goals, and explanatory mechanisms.