Journal ArticleDOI
Social media? Get serious! Understanding the functional building blocks of social media
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In this article, the authors present a framework that defines social media by using seven functional building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups, and explain the implications that each block can have for how firms should engage with social media.About:
This article is published in Business Horizons.The article was published on 2011-05-01. It has received 3073 citations till now. The article focuses on the topics: Social media & User-generated content.read more
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Book ChapterDOI
Big data sentiment analysis for brand monitoring in social media streams by cloud computing
TL;DR: The aim of this chapter is to highlight the common approaches of sentiment analysis in social media streams and the related issues with the cloud computing, providing the readers with a deep understanding of the state of the art solutions.
Journal ArticleDOI
A collaborative framework for social media aware manufacturing
TL;DR: In this article, a framework using social media combined with a live streaming process is proposed to optimize CAD and CAM of a product, and more specifically the selection of cutting conditions, using the experience of other external expert technicians.
Journal ArticleDOI
Can a CEO's YouTube apology following a service failure win customers' hearts?
TL;DR: In this paper, a self-administered online Internet survey was developed and pre-tested in order to examine a proposed theoretical model, which identifies consumer and message related factors that might affect satisfaction with the company after an apology.
Journal ArticleDOI
Sport News on Facebook: The Relationship Between Interactivity and Readers’ Browsing Behavior
Jan Boehmer,Stephen Lacy +1 more
TL;DR: In this article, the authors analyzed how interactivity on Facebook relates to users' browsing behaviors such as clicking a link, visiting a web site, clicking articles on a Web site, and spending time on a sports news Web site.
Journal ArticleDOI
Motivation, engagement, attitudes and buying intent of female Facebook users
Irene le Roux,Tania Maree +1 more
TL;DR: In this article, the influence of motives and engagement on brand attitudes and the influence thereof on buying intentions in the context of online social media brand communities was examined, and suggested marketers should create entertaining and useful brand community experiences, as that lead to favorable attitudes, and positively influence buying intention.
References
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Journal ArticleDOI
The Strength of Weak Ties
TL;DR: In this paper, it is argued that the degree of overlap of two individuals' friendship networks varies directly with the strength of their tie to one another, and the impact of this principle on diffusion of influence and information, mobility opportunity, and community organization is explored.
Journal ArticleDOI
Social Network Sites: Definition, History, and Scholarship
danah boyd,Nicole B. Ellison +1 more
TL;DR: This publication contains reprint articles for which IEEE does not hold copyright and which are likely to be copyrighted.
Journal ArticleDOI
Users of the world, unite! The challenges and opportunities of Social Media
TL;DR: A classification of Social Media is provided which groups applications currently subsumed under the generalized term into more specific categories by characteristic: collaborative projects, blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds.
Journal ArticleDOI
The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits.
TL;DR: In this article, the authors combine the concept of weak ties from social network research and the notion of complex knowledge to explain the role of weak links in sharing knowledge across organization subunits.
Journal ArticleDOI
The Network Paradigm in Organizational Research: A Review and Typology
Stephen P. Borgatti,Pacey Foster +1 more
TL;DR: This paper reviewed and analyzed the emerging network paradigm in organizational research and developed a set of dimensions along which network studies vary, including direction of causality, levels of analysis, explanatory goals, and explanatory mechanisms.