Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Proceedings ArticleDOI
Customer-oriented architecture refinement in multi-criteria synthesis of large-scale system architectures
Christopher J. Hambley,Andrew R. Mills,Visakan Kadirkamanathan,Tony J. Dodd,William Bradley,Robin Shirtcliffe +5 more
TL;DR: In this paper, the authors propose an integrated system architecture synthesis framework, which aims to maximise customer satisfaction by using their preferences directly to refine a set of candidate architectures, by translating customer preferences to decision criteria limits on a parallel coordinates plot.
Proceedings ArticleDOI
Application of QFD in Digital Electronics industry
TL;DR: In this article, the authors present the application of QFD in design process involving designers and customers of Digital Electronics industry, after acquiring and prioritizing the customer requirements, QFD method is used to integrate the different stages of system design, to enhance the performance of design and development of systems.
Posted Content
A New Integrated FQFD Approach for Improving Quality and Reliability of Solar Drying Systems
Navid Akar,Hossein Lotfizadeh +1 more
TL;DR: Fuzzy Quality Function Deployment as a quality management tool by emphasizing technical and customer requirements has been implemented in order to improve quality parameters, optimizing technological expenses and market expansion strategy and using the integrated approach of AHP and FQFD in solar drying systems in saffron industry.
Posted Content
Service Quality Study in the Property and Casualty Insurance Market Using the Quality Function Deployment Methodology
Jordi Escayola,Jesús Tricás +1 more
TL;DR: In this paper, the dimensions of service quality in non-life insurance market, applying the Quality Function Deployment (QFD) methodology, have been studied, and a specific service quality scale was developed to reflect the most important service quality elements in the insurance industry.
The Case For Understanding Social Complexity In the Architecture-Based Analysis Process
D Colquitt,Leaney,T O'Neill +2 more
TL;DR: The following paper examines the development of architecture-based evaluation techniques in light of soft systems theory and makes the case for the existence of, and need to understand, social complexity within the analysis process.
References
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Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
Journal Article
Evolving New Dominant Logic for Marketing
TL;DR: The authors in this article argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision rather than goods is fundamental to economic exchange, and explore this evolving logic and the corresponding shift in perspective for marketing scholars, marketing practitioners, and marketing educators.