Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
References
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The Concept of Functional Surfaces as Carriers of Interactive Properties
Ulf Sellgren,Sören Andersson +1 more
TL;DR: The perceived use and attractiveness of a product relies on its subjective understanding by one or several human beings to a great extent as discussed by the authors, and the attractiveness depends strongly on their subjective understanding.
Journal ArticleDOI
Methods to Study Enhancement of Problem Solving Skills in Engineering Students Through Cooperative Problem-Based Learning
Syed Ahmad Helmi Syed Hassan,Khariyah Mohd. Yusof,Shahrin Mohammad,Mohd Salleh Abu,Zaidatun Tasir +4 more
TL;DR: In this article, the transformation of learning maturity from novice to expert is examined using both, quantitative and qualitative methodologies using discourse analysis, interviews and reviews of student's reflection journals; the categorization and analysis are done by mapping Piaget's definition of novice versus expert for cognitive activities, with SOLO taxonomy of learning for cognitive level.
Journal ArticleDOI
Measuring changes in quality management: An empirical analysis of Japanese manufacturing companies
TL;DR: In this article, a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices and quality results was designed to measure quality from two perspectives, the present state of activities in quality management and the changes that occur over time in the same activities.
Journal ArticleDOI
Dependency Structure Matrix and Hierarchical Clustering based algorithm for optimum module identification in MEP systems
TL;DR: An automated efficient modularisation algorithm has been developed using an approach which combines fuzzy logic, Dependency Structure Matrix (DSM) and Hierarchical Clustering methods, and it is shown that the optimum modularity for a system is highly dependent on the module dimensions and the module division point.
Journal ArticleDOI
The relationship between quality of healthcare service and customer satisfaction- an example of hospitals in taiwan
TL;DR: A case study is presented to evaluate the image of service quality, customer satisfaction from the perspective of healthcare services, using NUD* IST (N6) software for code-based inquiry and searching qualitative data, revealing that patients pay most attention on “physician care”, and have less concern with “hospital costs”.