Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
References
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A model for tracing variability from features to product-line architectures: a case study in smart grids
TL;DR: This solution is based on models and traceability between models in order to automate SPL configuration by selecting the variants and realizing the product application and the FPLA modeling framework supports this solution which has been deployed in a software factory.
Journal ArticleDOI
Clarifying the debate on selection methods for engineering: Arrow’s impossibility theorem, design performances, and information basis
TL;DR: In this paper, the authors introduce three additional points of clarification: the need to differentiate between the aggregation of preferences and of performances, the application of Arrow's theorem to performance measures rather than to preferences, and the assumptions made about the information that is available in applying selection methods.
Journal ArticleDOI
An Exact Expected Value-Based Method to Prioritize Engineering Characteristics in Fuzzy Quality Function Deployment
TL;DR: This paper proposes an approach for deriving the exact expected values and the rankings of the importance of ECs without any simulations or approximations, and shows that through this method, the burden of the complex arithmetic processes which the approximation or simulation algorithms generally involve can be eliminated.
Journal ArticleDOI
An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service
TL;DR: An uncertain target-oriented QFD approach to service standardization-based service design with an application to bank window service, based on a probabilistic interpretation of weighting information, which can guarantee the robustness of QFD and easy of use in practice.
Journal ArticleDOI
Characterization and Development of the Ideal Pedal Force, Pedal Travel, and Response Time in the Brake System for the Translation of the Voice of the Customer to Engineering Specifications
Sang-Don Lee,Seung-Lye Kim +1 more
TL;DR: In this paper, it is stated that braking is one of the most important factors in customer satisfaction and a key factor in the voice of the customer (VOC), which has to be translated into engineering.