Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
Citations
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Journal ArticleDOI
Evaluation in Design-Oriented Research
P.J.M. Verschuren,Rob Hartog +1 more
TL;DR: In this article, evaluation methodology and research methodology as a systematic input in the process of designing is introduced.
Journal ArticleDOI
Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox
TL;DR: In this article, Satisfaction measures obtained from citizens are frequently used in performance-based contracts due to their presumed link with company performance, however, few studies have actually examined the l...
Journal ArticleDOI
Fuzzy multiple objective programming framework to prioritize design requirements in quality function deployment
TL;DR: A fuzzy multiple objective programming approach is presented that incorporates imprecise and subjective information inherent in the QFD planning process to determine the level of fulfillment of design requirements.
Journal ArticleDOI
Dancing with ambiguity: Causality behavior, design thinking, and triple-loop-learning
Larry Leifer,Martin Steinert +1 more
TL;DR: This methodology has proven successful in the creation of innovative products, systems, and services and is best implemented by high performance project teams applying diverse points-of-view simultaneously.
Journal ArticleDOI
Using patent information for designing new product and technology: keyword based technology roadmapping
TL;DR: In this study, text-mining techniques were utilized to extract the relevant information on which portfolio, co-word, and network analyses were carried out and the results were three types of product-technology maps that can be applied to specific roadmapping steps.
References
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Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
Journal Article
Evolving New Dominant Logic for Marketing
TL;DR: The authors in this article argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision rather than goods is fundamental to economic exchange, and explore this evolving logic and the corresponding shift in perspective for marketing scholars, marketing practitioners, and marketing educators.