Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Journal ArticleDOI
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
References
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Telecommunication Service Gap: Call Center Service Quality Perception and Satisfaction
TL;DR: In this article, a field survey was conducted by using the widely applied SERVQUAL model and significant outputs were found between the four dimensions and subscribers satisfaction in the context of Bangladesh.
Dissertation
Incremental product development : four essays on activities, resources, and actors
TL;DR: The manager's role in incremental innovation is emphasized by exploring resource friction by highlighting the numbers of resource combinations possible are infinite, and the opportunities offered are only limited by the manager's thoughts.
Journal Article
A Hierarchical Requirements Modeling Scheme to Support Engineering Innovation
TL;DR: This work describes a matrix based hierarchical requirements modeling scheme capturing seven domains of interest to engineering design problems and illustrates how the application of the modeling scheme can foster engineering innovation through examples drawn from automobile sub-systems.
Journal ArticleDOI
A comparison of concept selection in concept scoring and axiomatic design methods
TL;DR: Two design methods, concept scoring and axiomatic design, are compared for their ability to obtain good design concepts andMetrics are used to compare these two design methodologies’ abilities to achieve objective evaluations.
Computational Representation And Reasoning Support For Requirements Change Management In Complex System Design
TL;DR: This book aims to provide a history of web exceptionalism from 1989 to 2002, a period chosen in order to explore its roots as well as specific cases up to and including the year in which descriptions of “Web 2.0” began to circulate.