Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
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Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo,Robert F. Lusch +1 more
TL;DR: The authors argue that service provision rather than goods is fundamental to economic exchange and argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision is fundamental for economic exchange.
Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
References
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Journal ArticleDOI
Internal customer satisfaction improvement with QFD technique
TL;DR: A first attempt that applies quality function deployment (QFD) method to a different type of industry, thus offering practical and applied information for professionals engaged in academia and as practitioners.
Journal ArticleDOI
A case study on FMEA-based quality improvement of packaging designs in the TFT-LCD industry
TL;DR: The package design for semi-finished products of thin film transistor-liquid crystal display (TFT-LCD) modules in the photoelectricity industry was selected as a case study and it was verified that this method indeed effectively reduced defective products and customer complaints.
Journal ArticleDOI
Determining importance ratings of patients’ requirements with multi-granular linguistic evaluation information
Xiaobing Li,Zhen He +1 more
TL;DR: This paper proposes use of the 2-tuple linguistic model which can effectively manage the imprecise and vague evaluation information in QFD because of its accuracy and no information loss, and develops a new 2-Tuple transformation function to solve the unification problem of multi-granular linguistic judgements in Q FD.
Proceedings ArticleDOI
Creation of Need Knowledge in Organizations: An Abductive Framework
TL;DR: This paper will explore how a framework based on an abductive reasoning process for the creation and discovery of knowledge about needs in organizations can look like and what the main steps of such a framework are, in order to integrate this approach into the model of the knowledge-based firm.
Journal ArticleDOI
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
TL;DR: In this article, a case where QFD was employed to design service delivery processes in the lodging industry, taking both customer demands and service provider expert knowledge and opinions, is presented, where the dimensions concerning customer needs and expectations are tangibles, food, adequate features of rooms and housekeeping, communication and accessibility, assurance and responsiveness, reliability, well-cared spaces, and equipment.