Book ChapterDOI
House of Quality
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The article was published on 2002-07-17. It has received 1123 citations till now. The article focuses on the topics: House of Quality.read more
Citations
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Journal ArticleDOI
Investigating Quality Perceptions of International Services by Chinese Consumers
TL;DR: In this article, the authors investigated the relationship between country of origin (COO) and perceived service quality, and demonstrated significant COO effect on two service categories: hotels and restaurants in the People's Republic of China.
Journal ArticleDOI
An Integrated Approach Using Interpretive Structural Modeling and Quality Function Deployment for Improving Indian Retail Service Quality
TL;DR: In this article, the authors developed a model by integrating interpretive structural modeling and quality function deployment (QFD) methodology by establishing the relationship between the Indian retail service quality dimensions and service quality enablers.
Editorial Commentary Product Innovation in China: Opportunities and Challenges
Di Benedetto,C. Anthony +1 more
TL;DR: In the early part of this decade, China's GDP had been estimated at almost $6 trillion (compared to about $15 trillion for the U.S. economy) as mentioned in this paper.
Dissertation
A Systems Analysis and Design Tool for Product Design
TL;DR: The ultimate goal is to create interactive software that will assist designers in creating more logical designs, and the tool will help designers create new products and product families more efficiently in cost and time, thus leading to greater productivity, and more logical, sustainable designs.
Ac 2011-1665: an overview of our experience integrating multidisciplinaryandinternationaldesignprojectswithin the senior capstone design course
TL;DR: The Mechanical Engineering capstone senior design course at Florida A&M University-Florida State University College of Engineering is to introduce the students to the real-world engineering design process through the participation of realistic design projects, preferably with external sponsors and industrial mentorship as discussed by the authors.
References
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Book
The Role of Product Architecture in the Manufacturing Firm
TL;DR: The paper is intended to raise awareness of the far-reaching implications of the architecture of the product, to create a vocabulary for discussing and addressing the decisions and issues that are linked to product architecture, and to identify and discuss specific trade-offs associated with the choice of a product architecture.
Book ChapterDOI
On Non-Functional Requirements in Software Engineering
TL;DR: This chapter reviews the state of the art on the treatment of non-functional requirements (hereafter, NFRs), while providing some prospects for future directions.
Proceedings ArticleDOI
Requirements engineering: a roadmap
TL;DR: An overview of the field of software systems requirements engineering (RE) is presented, describing the main areas of RE practice, and highlights some key open research issues for the future.
Journal ArticleDOI
Product Development Decisions: A Review of the Literature
Vish Krishnan,Karl T. Ulrich +1 more
TL;DR: This paper looks inside the "black box" of product development at the fundamentaldecisions that are made by intention or default, adopting the perspective ofproduct development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools.
Journal Article
Evolving New Dominant Logic for Marketing
TL;DR: The authors in this article argue that the new perspectives are converging to form a new dominant logic for marketing, one in which service provision rather than goods is fundamental to economic exchange, and explore this evolving logic and the corresponding shift in perspective for marketing scholars, marketing practitioners, and marketing educators.